Refund policy
Returns
All sales are final. Everything we sell is a digital Roblox item or an unredeemed toy code, delivered straight to your Roblox account or by email. Once an item has been delivered it cannot be returned or recovered, so we do not accept returns or change-of-mind refunds.
Our 30-day warranty
Every Limited we sell is clean. We do not sell duped, stolen or otherwise compromised items.
If Roblox removes, reclaims or deletes an item from your account within 30 days of us delivering it, we will replace it with the same item, or refund you in full if we cannot. Message us with your order number and we will sort it out.
The warranty covers the item itself. It does not cover an item you traded away, sold on, or lost because your Roblox account was shared or compromised after delivery.
When else we will refund you
All sales being final does not mean you carry the risk if we get something wrong. We will replace your item or refund you in full if:
- we never delivered your order;
- we delivered the wrong item; or
- a toy code you received had already been redeemed.
Contact us within 7 days of your order for these and we will put it right.
Getting your order delivered
You must enter the correct Roblox username at checkout. If that username is wrong, or the account cannot receive the item - for example because of Roblox privacy settings, a trade hold, or an account limit - we will message you to arrange delivery. Orders that fail because of incorrect account details are not automatically refundable, but we will always work with you to get the item to you.
Cancelling an order
If your order has not been delivered yet, message us and we will cancel it and refund you in full.
Before you file a chargeback
Please talk to us first. Most problems are a delivery detail we can fix in minutes, and we would much rather solve it directly than through your bank.
Contact us
Message us using the chat button on any page of this store, or email support@rbxmarketco.com.